/ General
The following conditions apply for all contracts, deliveries, and other services. Christina Koster is established at Cleyburchstraat 47a in Rotterdam, registration no NL24402764, Chamber of Commerce Rotterdam. The contract shall be governed by the laws of The Netherlands.
In placing your order you accept the following general terms and conditions. When we have received your order you will receive an e-mail confirming your order. We reserve the right not to deliver in the event that the requested product is not available. Should we be unable to deliver in accordance with the terms in the confirmation of order we will contact you and give you the opportunity to cancel the order.
To order goods through this website you must be at least 18 years or older.
All prices indicated are Euro amounts.

/ Shipping & delivery
As a rule the processing time of your order is 2 workdays (ex shipping time) after receipt of payment.
All orders will be sent by TNT (Dutch postal service) and are insured. Notification is sent via e-mail.
Shipping fees and TNT delivery time (please note that the maximum processing time of your order is 2 working days):

1. Netherlands / FREE shipping / delivery period 1-3 working days
2. EU countries / €10,- / delivery period 3-5 working days
3. For countries outside the EU please contact by email: mail@christinakoster.nl

We take no responsibility for delay caused by TNT.
Orders outside The Netherlands:
The total cost of your items ordered (in Euro) plus shipping fees as displayed on the web will be billed to you. This does not include any taxes, duties, import fees or customs fees charged by your local government. As customs policies vary widely by country, we cannot anticipate what fees are levied once the merchandise reaches your country. Please contact your local government or post office for more information.
Please note that whilst we endeavour to show an accurate image, you are advised that there may be variations due to handcraft between the actual goods you receive and the image shown on the website.
Variations of colour between actual good and image shown on your monitor can be caused by the settings of your system. You have the right to return the goods within 7 days as mentioned in: Instructions on returning.
If the delivered items have obvious material or production defects, which may include transport damage, please complain to us of such defects immediately via e-mail or telephone. However, even if you neglect to make such complaint, your legal rights remain unaffected.
In case of material or production defects, Christina Koster will replace the damaged item. If this claim is unvalid, shipping costs will be billed.

/ Payment
We accept payment by IDEAL, PayPal or wire payment.
Bank: Triodos Bank
IBAN: NL55 TRIO 0197 9001 94
BIC: TRIONL2U
If you would like to pay by wire payment, please send us an e-mail with your order. We will send you an order confirmation with the payment amount (incl. shipping costs) and delivery time. Please note that your order will be processed after receiving your payment into our bank account. Any additional costs involving the wire transfer have to be paid by the buyer.

/ Retention of ownership
The goods remain the property of Christina Koster untill payment is made in full.

/ Instructions on returning
Right of return: Within 7 days, without indicating any reason, you can return the goods received. This time period begins at the earliest upon receipt of the goods.
This is what you do:
Send an e-mail with your details including the invoice number and bankaccount number. Then send the goods back in their original box.
The return (price) + postal costs you made, will be at your expense when returned. Please note that shipping costs made for returning the goods, are at your own risk and expense.
Please note that the returned goods must have no sign of usage and must be in a condition that corresponds to our checking the goods. If the goods have deteriorated due to a more extensive use, we reserve the right to demand compensation. After receiving the goods, Christina Koster will check the goods and credit your invoice.
The return post/shipment must be sent to:
Christina Koster
Cleyburchstraat 47 a
3039 DC Rotterdam
Netherlands
After receiving and checking the goods, Christina Koster will credit your invoice excl. postal costs within 7 days.

/ Right to cancel
All orders placed may be cancelled within 24 hours without indication of any reasons. Cancellation has to be done by e-mail: mail@christinakoster.nl. This will be confirmed by e-mail and in case of payment, the billed amount will be returned.

/ Data privacy and protection of creditors
All personal data is treated confidentially, and your rights to protection of your justified concerns are observed strictly in accordance with legal requirements. The data needed to process the business transactions is stored and, in the course of processing the order, may be forwarded to affiliated companies or our service partners. In case of delivery for invoice, you agree that – for the purpose of doing a credit check – we may exchange data, such as your name, birth date, and address.